FAQs

At Epic Full Fills, we are committed to transparency and clarity in all customer interactions. The following Frequently Asked Questions are provided to address common concerns regarding our services, policies, and operations.

1. What is Epic Full Fills?

Epic Full Fills is a GST-registered proprietorship firm powered by LUTE eCommerce. We specialize in offering trending and niche products sourced from trusted vendors and made available to customers across India.

2. Are you a verified and legitimate business?

Yes. Epic Full Fills is a duly registered business entity under Indian law. We operate as a proprietorship firm with GST registration. Our products are also available on leading marketplaces including Amazon, Flipkart, Meesho, and IndiaMART.

3. How are products sourced?

We work exclusively with vendors who import and supply high-quality products. Each product is carefully sourced to meet quality standards before being offered for sale through our platform.

4. How are orders processed and delivered?

All orders are processed within 24 hours of confirmation. Deliveries are executed through leading logistics partners including Bluedart, Delhivery, Xpressbees, and Borzo, ensuring safe and timely arrival at the customer’s designated address.

5. Do you provide free shipping?

Yes. Epic Full Fills provides free shipping on all orders within India, subject to applicable terms and conditions.

6. What is your return and exchange policy?

We maintain a 7-day return and exchange policy. Returns are accepted in cases where the product is defective, damaged, or does not correspond with the order placed. All returns are subject to verification and must comply with our return guidelines.

7. How are refunds processed?

Refunds are initiated once a returned product is received and inspected. The refund amount will be credited to the original mode of payment within 5–7 business days, depending on the payment provider’s timelines.

8. How secure are payments on your platform?

All transactions on our platform are processed through PayU, an RBI-regulated payment gateway. This ensures that every payment is encrypted, secure, and compliant with regulatory standards.

9. Do you offer Cash on Delivery (COD)?

Cash on Delivery is available in selected regions. The availability of this option is displayed at checkout and is subject to courier partner policies.

10. How do you ensure accuracy and reliability in your services?

Epic Full Fills operates with a high degree of automation across its systems. This minimizes human error and ensures consistency in order processing, tracking, and customer communication.

11. How can customers reach you for unresolved queries?

If your question is not addressed in this FAQ, you may contact our customer support team through the official communication channels provided on our website. All customer inquiries are handled with priority and professionalism.